Mr Grant Murray, one of the partners, has been appointed in this office to deal with complaints, and you should not hesitate to contact him if you are unhappy with any aspect of the service provided by the firm.
Where your complaint is initially made orally, you will be requested to send a written summary of your complaint to the person dealing with it.
Once we have received your written summary of the complaint, we will contact you in writing within seven days to inform you of our understanding of the circumstances leading to your complaint. You will be invited to make any comments that you may have in relation to this.
Within twenty one days of receipt of your written summary, Mr Grant Murray will write to you, in order to inform you of the outcome of the investigation into your complaint and to let you know what actions have been or will be taken.
If the complaint has still not been resolved to your satisfaction, we agree to the referral of your complaint to the The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury, Wiltshire SP1 2BP
For business complainants, we agree to the referral of your complaint to the RICS Dispute Resolution Service (DRS), Surveyor Court, Westwood Way, Coventry, CV4 8JE
T: 020 7334 3806, F: 020 7334 3802, E:
